Who is responsible?
De Glazenwasser van Amsterdam is a trading name of Telewash Company Amsterdam. We are responsible for the processing of personal data through this website and our services.
Which data do we process?
When you book online, request a quotation, call, use WhatsApp or email, we process the data needed to respond and carry out the appointment. This can include your name, contact details, address, information about the windows or property, appointment data and invoicing data. Limited technical data, such as IP address and browser information, may also be processed for security, troubleshooting and abuse prevention.
Why do we use it?
We use data to handle a question or booking, perform an agreement, invoice, provide service and keep the website secure. Only with your consent do we use Google Analytics 4 to understand which pages visitors find useful and Google Ads to measure advertising results and, where enabled, personalise ads.
How long do we keep it?
We do not keep data longer than necessary. We retain administration and invoices for seven years where tax law requires it. An enquiry or quotation without follow-up is removed when it is no longer needed. Appointment data is retained as long as needed for service, invoicing and legal obligations.
Who do we share it with?
We use DienstenCRM for the online booking form and technical hosting providers for the website. These parties may process data only to provide their service to us. Google Analytics and Google Ads are used only when you choose them. Google acts as a processor for these measurement services. We do not sell personal data.
Cookies and statistics
We store your cookie choice locally in your browser. Analytics and Google Ads cookie storage is enabled only after consent. The `_ga` cookie normally lasts up to two years and `_gcl_` advertising-measurement cookies up to 90 days. Without consent, we use at most limited cookieless signals through Google Consent Mode.
Read the cookie policySecurity
The website uses HTTPS, so data exchanged with the site is encrypted. We take appropriate technical and organisational measures to protect personal data against loss and unauthorised access.
Your rights and questions
You can request access, correction, erasure, restriction or portability of your data, or object to processing. Contact us and we will help. You can also lodge a complaint with the Dutch Data Protection Authority.